Frequently Asked Questions (FAQs)
1. Which areas do you service?
We are based in the Northern Suburbs of Cape Town and service all towns within the Western Cape. National travel will require additional costs including accommodation. If your event is further than 25km outside our base we do charge for travel based on AA Rates. Please contact us to discuss possible arrangements.
2. How do I book a photobooth for my event?
You can book by completing the enquiry form on our website. We respond to all enquiries within 24 hours from receiving the information.
3. How far in advance should I book?
We recommend booking at least 4-6 weeks in advance to secure your preferred date. However, last-minute bookings may be accommodated depending on availability.
4. What is the difference between the Luxe Photobooth and the Luxe Glam Photobooth?
- The Luxe Photobooth offers a professional soft-glow finish with high-resolution images, perfect for Timeless Weddings and Events.
- The Luxe Glam Photobooth, made famous by the Kardashians provides an enhanced airbrushed, magazine-quality effect with professional-grade retouching for a flawless, high-fashion look.
5. What does the Glam 360 Video Booth do?
- Our 360 Photobooth captures a full slow-motion and boomerang video experience as the camera rotates around guests, creating a cinematic, shareable video perfect for social media.
6. What is the Vogue Magazine Front Cover Photobooth?
Our Magazine Front Cover Photobooth provides a high-contrast, fashion-forward experience that mimics a professional editorial photoshoot. It’s ideal for influencer events, brand activations, and luxury weddings and celebrations.
7. What are video/audio guestbooks?
A video and audio guestbook is a modern and interactive way for guests to leave personalized messages at your event. Instead of writing in a traditional guestbook, they can record heartfelt video and audio messages, creating lasting memories for you to cherish. We offer both the audio guestbooks only or video/audio guestbooks.
8. How much does it cost to rent a photobooth?
Please note that due to our efforts to deliver a personalised service, we do not advertise pricing as every customer have different needs that impacts the final quote. Our pricing varies depending on the photobooth type, additional extras and duration. All packages include a minimum rental of 3 hours or Full Event Duration. Please contact us for detailed pricing and customization options.
9. Idle Time
Idle time is when our photobooth is set up but not in use during your event. This could be during dinner, speeches, cocktail hour or other planned pauses in your schedule. Please refer to our terms and conditions for a full description of Idle Time.
10. Can I customize my photobooth experience?
Absolutely Yes! We offer custom branding, backdrops, overlays, and themed props to match your event. Let us know your requirements, and we’ll tailor the experience for you.
11. How much space is needed for a photobooth?
We require a minimum 2.5m x 2.5m area for most booths, but the 360 Photobooth will need additional space. Please check with us for specific requirements.
12. Do you provide an attendant with the photobooth?
Yes, for some of our photobooths we provide a trained LuxeLoop Photobooths attendant who will be present throughout your event to assist guests and ensure everything runs smoothly. Contact us for more information.
13. Do guests receive their photos and 360 videos instantly?
Yes! Guests can receive their photos and 360 videos instantly via Email or WhatsApp for easy social media sharing. Please note that WhatsApp sharing may reduce quality of images.
14. What happens if there’s a technical issue during the event?
Our attendants are trained to handle any technical difficulties on-site. In the rare case of an issue, we will work quickly to resolve it to ensure a seamless experience.
15. What payment methods do you accept?
We accept EFT for deposits and final payment. Onsite card payments facility for payment of additional hours.
16. What is your cancellation policy?
Cancellations made at least 30 days before the event may qualify for a partial refund (excluding the deposit). No refunds for cancellations within 15 days of the event. If LuxeLoop Photobooths must cancel due to unforeseen circumstances, the client will receive a full refund or the option to reschedule at no extra cost.
17. Can I reschedule my booking?
Yes, we allow rescheduling based on availability. Please notify us at least 15 days in advance to make the necessary arrangements.
18. Do you offer special packages for corporate events or long-term rentals?
Yes, we offer special corporate and multi-event packages for brands and businesses. Contact us for a custom quote.